Refund & Return Policy | Zoylo Hub Pakistan

At Zoylo Hub, we want you to be happy with every order. This page explains how returns, replacements and refunds work, in simple steps. Please read it before you place an order.

When You Can Return or Replace

You are eligible for a replacement or return if your product arrives:

• Damaged during transit
• Defective or not working properly
• Incorrect (different from what you ordered)

How to Make a Claim

To keep claims fast and fair, please follow these two steps:

1. Contact us on WhatsApp within 48 hours of the parcel being delivered. WhatsApp: 03264881436
2. Send a clear unboxing video or photos that show the damage or defect. Please record the video while opening the parcel for the first time.

Claims made after 48 hours, or without proof, may not be accepted.

What Happens After Your Claim

• Our team checks your proof and replies on WhatsApp.
• If your claim is approved, we send a replacement. If the same item is out of stock, we offer a refund or store credit.
• Return courier cost for approved claims is paid by Zoylo Hub.

Not Eligible for Return

• Products damaged by wrong use, water, drops or self-repair after delivery
• Products with missing parts that were not reported within 48 hours
• Change of mind after the parcel is accepted

Advance Deposit & Cancellation Policy

• For order security and processing, a PKR 300 advance deposit is required before dispatch. You can pay by EasyPaisa or JazzCash  .
• The remaining balance is paid by Cash on Delivery (COD) when the parcel arrives.
• If an order is dispatched and then rejected at your doorstep without a valid reason, the advance deposit is non-refundable. This covers the courier and handling cost we have already paid.
• If you cancel before dispatch, please message us on WhatsApp as soon as possible.

Need Help?

Message us on WhatsApp at +92 326 4881436 or email us on zoylohyb@gmail.com  . We reply as quickly as we can.